HPR Refund Policy
If you withdraw from a program at any time prior to two weeks before the program start date, you will receive an account credit good towards other Parks and Recreation programs. Account credits do not expire. Account credit will not be issued if the cancellation takes places within two weeks of the program start date. Cancellations due to a medical emergency will have the option to receive an account credit or a refund at any time with proper medical documentation. If a program is cancelled by Parks and Recreation, you will have the option to receive an account credit or a refund for that program. The processing fee associated with all credit card transactions will not be refunded.
If a program is suspended due to a recommendation by the CDC or the State and local Dept. of Health, customers can elect to take a refund or a credit. Credits will have no expiration date and can be applied to any program and can be used for any member of your household.
If a customer has registered for a program and elects not to attend a program due to safety concerns regarding COVID 19, they will be offered the option of a program credit, or a refund if requested prior to 2 weeks before the program's start date. This policy will remain in effect until December 31, 2020.
Starting January 1, 2021 the new refund policy will be as follows: If a customer has registered for a program and elects not to attend a program due to safety concerns regarding COVID 19, they will be offered a program credit ONLY. This policy will remain in effect until June 30, 2021